Frequently Asked Questions

❓ SkinsKorea FAQ Page

💡 Frequently Asked Questions

Everything you need to know about ordering, delivery, skincare, and returns at SkinsKorea.

🚚 1. How long does delivery take?

We deliver all over Pakistan:

  • Karachi: 1–3 working days
  • Major cities: 2–5 working days
  • Other areas: 3–7 working days

Delivery times may slightly vary during sales or holidays.

💰 2. Do you offer Cash on Delivery (COD)?

Yes ✔

We offer Cash on Delivery across Pakistan, so you can pay when your order arrives at your doorstep.

Make sure your phone number is active for confirmation calls or messages.

📦 3. Is shipping free?

  • Free shipping on orders above Rs. 2499
  • Standard delivery charges apply below that amount

🧴 4. Are your products original Korean skincare?

Yes ✔

We carefully source authentic Korean skincare products designed for real skin concerns like acne, pigmentation, dryness, and dullness.

We focus on:

  • Safe ingredients
  • Dermatology-backed formulas
  • Real skin results

🌿 5. How do I choose the right product for my skin?

We recommend:

  • 💧 Dry Skin → Hydrating serums & creams
  • ✨ Dull Skin → Brightening & glow products
  • 🌿 Acne Skin → Soothing & anti-acne formulas
  • 🕒 Pigmentation → Targeted repair serums

You can also use our “Shop by Skin Concern” section for easier selection.

📦 6. Can I open parcel before paying (COD check)?

Yes ✔

We allow open parcel checking at delivery (where courier allows) so you can verify your order before payment.

🔄 7. What is your return policy?

You can request a return within 7 days of receiving your order if:

  • Product is damaged
  • Wrong item delivered
  • Item is unused and in original packaging

Used skincare products cannot be returned due to hygiene reasons.

💰 8. When will I get my refund?

Once your return is approved:

  • Refund takes 5–10 working days
  • Refund is processed via bank transfer or store credit

⚠️ 9. What if I have an allergic reaction?

We recommend checking ingredients before use.

If you have sensitive skin or allergies, do a patch test first. SkinsKorea is not responsible for individual skin reactions.

📱 10. How can I track my order?

Once your order is shipped:

  • You will receive tracking updates via SMS or WhatsApp (if available)
  • You can also contact our support team for updates

❌ 11. Can I cancel my order?

Orders can only be cancelled before dispatch.

Once shipped, cancellation is not possible.

🧴 12. Are these products suitable for Pakistani skin?

Yes ✔

All products are selected specifically considering:

  • Hot & humid weather
  • Acne-prone skin
  • Pigmentation issues common in Pakistan
  • Sensitive skin types

💬 13. How can I contact SkinsKorea?

📩 Email: support@skinskorea.com
📱 WhatsApp: (add your number here)

We usually reply within 24 hours.

🌿 Final Note

At SkinsKorea, we believe skincare is not about covering flaws — it’s about revealing healthy, confident skin.